Monday, July 01, 2024

Feedback Versus Advice

Coaches are students and teachers. Return to Michael Useem's The Leadership Moment and four questions:

  • What went well?
  • What went poorly?
  • What can we do better next time? 
  • What are the enduring lessons? 
Brook Kohlheim (@CoachKohlheim) shares a weekly newsletter which crosses domains in sport and leadership. This week she included this piece from a favorite author, Professor Adam Grant. 

Grant shares that advice changes process more than feedback. At Boston City Hospital in 1980, intern Anne Knowlton advised, "you need to speak up more on rounds. That's the only way to show knowledge." That advice changed the arc of my medical career. 

Excerpt: "Instead of seeking feedback, you’re better off asking for advice. Feedback tends to focus on how well you did last time. Advice shifts attention to how you can do better next time. In experiments, that simple shift is enough to elicit more specific suggestions and more constructive input." 

Advice for 2024:

"Be the alphas." Don't roll over and expose your necks. Be professional, be meticulous. Take care of business. 
"Constantly grow your fundamentals." Your platform, footwork, and arm swing always matter. Don't go back to basics. Never leave them. 
"Know where points arise - serve, block, attack." Make serve and serve receive strengths. Watching the 2012 team, you'll see the devastating serves of multiple players. They weren't always hard serves either, as a player like Amanda Commito had a long pre-shot routine then a quick pitch standing float. Or watch the topspin slider of libero Alyssa DiRaffaele that was often unreturnable. Excellent teams win by scoring not by relying on opponent errors. 

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